{"id":1747,"date":"2025-03-11T13:30:26","date_gmt":"2025-03-11T12:30:26","guid":{"rendered":"https:\/\/jovevinyes.com\/faqs\/"},"modified":"2025-03-11T17:18:51","modified_gmt":"2025-03-11T16:18:51","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jovevinyes.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:59px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeIn\" data-animationDuration=\"1.5\" data-animationDelay=\"0.1\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:var(--awb-typography2-font-size);--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color7);\"><p>Everything you need to know<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);line-height:var(--awb-typography1-line-height);\">FAQs<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:center;\"><p>In this section we answer the <strong>most common questions<\/strong> about our artisan products, the production process and the services we offer. If you can&#8217;t find the answer you&#8217;re looking for, we&#8217;d be happy to help. Do not hesitate to <strong>contact us<\/strong> for more information or to answer any questions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationDelay=\"0.4\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: var(--awb-color2) } #accordian-1 .fusion-panel { border-color:var(--awb-color3); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1750 \"><span class=\"entry-title rich-snippet-hidden\">How can I contact you?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:10:01+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1750\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1750\" href=\"#collapse-1-1750\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I contact you?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1750\" aria-labelledby=\"faq_1-1750\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can write to us through our contact form, by email or call us directly. We will be happy to assist you!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1751 \"><span class=\"entry-title rich-snippet-hidden\">Do they offer discounts for large orders?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:47+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1751\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1751\" href=\"#collapse-1-1751\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do they offer discounts for large orders?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1751\" aria-labelledby=\"faq_1-1751\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes! If you want to place an order for events or restaurants, contact us and we will offer you special conditions.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1752 \"><span class=\"entry-title rich-snippet-hidden\">What happens if my order arrives in bad condition?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:34+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1752\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1752\" href=\"#collapse-1-1752\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if my order arrives in bad condition?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1752\" aria-labelledby=\"faq_1-1752\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If your order arrives with any damage, take photos and contact us within 24 hours to manage the incident.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1753 \"><span class=\"entry-title rich-snippet-hidden\">Can I modify or cancel my order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T17:22:09+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1753\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1753\" href=\"#collapse-1-1753\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify or cancel my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1753\" aria-labelledby=\"faq_1-1753\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If your order has not yet been shipped, you can contact us to make changes or cancellations.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1756 \"><span class=\"entry-title rich-snippet-hidden\">Do you have pork-free options?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1756\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1756\" href=\"#collapse-1-1756\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do you have pork-free options?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1756\" aria-labelledby=\"faq_1-1756\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes! We have turkey jerky as an alternative for those who prefer to avoid pork.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1755 \"><span class=\"entry-title rich-snippet-hidden\">What is the difference between sausage and fuet?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:40+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1755\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1755\" href=\"#collapse-1-1755\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the difference between sausage and fuet?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1755\" aria-labelledby=\"faq_1-1755\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Longanissa has a longer curing process and a thicker size, while fuet is thinner and has a more tender texture.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1758 \"><span class=\"entry-title rich-snippet-hidden\">Do your products contain gluten or lactose?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:26+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1758\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1758\" href=\"#collapse-1-1758\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Do your products contain gluten or lactose?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1758\" aria-labelledby=\"faq_1-1758\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Most of our products are gluten-free and lactose-free, but you can always consult the product sheet for more information.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1759 \"><span class=\"entry-title rich-snippet-hidden\">How should I store sausages and hams?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:11+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1759\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1759\" href=\"#collapse-1-1759\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How should I store sausages and hams?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1759\" aria-labelledby=\"faq_1-1759\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Cured sausages should be stored in a cool, dry place, while soft sausages should be refrigerated. Hams are best stored hanging or on a rack at room temperature.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1760 \"><span class=\"entry-title rich-snippet-hidden\">Are your products artisanal?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:07:51+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1760\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1760\" href=\"#collapse-1-1760\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are your products artisanal?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1760\" aria-labelledby=\"faq_1-1760\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes, all our sausages and hams are made following traditional techniques and with selected top quality ingredients.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1757 \"><span class=\"entry-title rich-snippet-hidden\">Can I track my order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:06:57+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1757\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1757\" href=\"#collapse-1-1757\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I track my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1757\" aria-labelledby=\"faq_1-1757\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes! Once we ship your order, you will receive an email with the tracking number so you can monitor the status of your shipment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1761 \"><span class=\"entry-title rich-snippet-hidden\">Can I track my order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:58+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1761\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1761\" href=\"#collapse-1-1761\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I track my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1761\" aria-labelledby=\"faq_1-1761\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yes! Once we ship your order, you will receive an email with the tracking number so you can monitor the status of your shipment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1762 \"><span class=\"entry-title rich-snippet-hidden\">What is the shipping cost?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:44+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1762\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1762\" href=\"#collapse-1-1762\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What is the shipping cost?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1762\" aria-labelledby=\"faq_1-1762\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The shipping cost is calculated based on weight and destination. Check your cart before completing your purchase to find out the exact amount.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1763 \"><span class=\"entry-title rich-snippet-hidden\">How long does it take for my order to arrive?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:33+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1763\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1763\" href=\"#collapse-1-1763\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does it take for my order to arrive?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1763\" aria-labelledby=\"faq_1-1763\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The delivery time is 24-72 working hours, depending on the destination and order volume.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1764 \"><span class=\"entry-title rich-snippet-hidden\">Where do you ship to?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:04:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1764\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1764\" href=\"#collapse-1-1764\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Where do you ship to?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1764\" aria-labelledby=\"faq_1-1764\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We ship throughout the peninsula. If you need shipping outside this territory, contact us to consult options.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1765 \"><span class=\"entry-title rich-snippet-hidden\">How can I place an order?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/en\/author\/jordi_o5x42ngm\/\" title=\"Posts by admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:04:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-1765\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1765\" href=\"#collapse-1-1765\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I place an order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1765\" aria-labelledby=\"faq_1-1765\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can place your order directly through our online store. Add the products to the cart, follow the purchase steps and complete the payment securely.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1747","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Jov\u00e9 Vinyes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jovevinyes.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Jov\u00e9 Vinyes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jovevinyes.com\/en\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Jov\u00e9 Vinyes\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T16:18:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jovevinyes.com\/en\/faqs\/\",\"url\":\"https:\/\/jovevinyes.com\/en\/faqs\/\",\"name\":\"FAQs - 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