{"id":1936,"date":"2025-03-11T13:30:26","date_gmt":"2025-03-11T12:30:26","guid":{"rendered":"https:\/\/jovevinyes.com\/faqs\/"},"modified":"2025-03-18T13:18:54","modified_gmt":"2025-03-18T12:18:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/jovevinyes.com\/fr\/faqs\/","title":{"rendered":"FAQ&rsquo;s"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:59px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeIn\" data-animationDuration=\"1.5\" data-animationDelay=\"0.1\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:center;--awb-font-size:var(--awb-typography2-font-size);--awb-line-height:var(--awb-typography2-line-height);--awb-letter-spacing:var(--awb-typography2-letter-spacing);--awb-text-transform:var(--awb-typography2-text-transform);--awb-text-color:var(--awb-color7);\"><p>Tout ce que vous devez savoir<\/p>\n<\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-font-size:var(--awb-typography1-font-size);\"><h2 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;letter-spacing:var(--awb-typography1-letter-spacing);text-transform:var(--awb-typography1-text-transform);line-height:var(--awb-typography1-line-height);\">FAQ&rsquo;s<\/h2><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:center;\"><p>Dans cette section, nous r\u00e9pondons <strong>aux questions <\/strong>les plus courantes sur nos produits artisanaux, le processus de fabrication et les services que nous proposons. Si vous ne trouvez pas la r\u00e9ponse que vous cherchez, nous serons heureux de vous aider. N&rsquo;h\u00e9sitez pas \u00e0 nous <strong>contacter <\/strong>pour plus d&rsquo;informations ou pour r\u00e9soudre tout doute.  <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInUp\" data-animationDuration=\"1.5\" data-animationDelay=\"0.4\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: var(--awb-color2) } #accordian-1 .fusion-panel { border-color:var(--awb-color3); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-color4);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color4);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-color4)!important;border-color: var(--awb-color4)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2075 \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je vous contacter ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:10:01+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2075\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2075\" href=\"#collapse-1-2075\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je vous contacter ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2075\" aria-labelledby=\"faq_1-2075\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Vous pouvez nous \u00e9crire via notre formulaire de contact, par email ou nous appeler directement. Nous serons ravis de vous servir!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2076 \"><span class=\"entry-title rich-snippet-hidden\">Offrent-ils des r\u00e9ductions pour les grosses commandes ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:47+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2076\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2076\" href=\"#collapse-1-2076\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Offrent-ils des r\u00e9ductions pour les grosses commandes ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2076\" aria-labelledby=\"faq_1-2076\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui! Si vous souhaitez passer une commande pour des \u00e9v\u00e9nements ou des restaurants, contactez-nous et nous vous proposerons des conditions particuli\u00e8res.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2077 \"><span class=\"entry-title rich-snippet-hidden\">Que faire si ma commande arrive en mauvais \u00e9tat ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:34+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2077\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2077\" href=\"#collapse-1-2077\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Que faire si ma commande arrive en mauvais \u00e9tat ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2077\" aria-labelledby=\"faq_1-2077\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si votre commande arrive avec des dommages, prenez des photos et contactez-nous dans les 24 heures pour g\u00e9rer l&rsquo;incident.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2078 \"><span class=\"entry-title rich-snippet-hidden\">Puis-je modifier ou annuler ma commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:19+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2078\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2078\" href=\"#collapse-1-2078\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je modifier ou annuler ma commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2078\" aria-labelledby=\"faq_1-2078\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si votre commande n&rsquo;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e, vous pouvez nous contacter pour apporter des modifications ou des annulations.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2079 \"><span class=\"entry-title rich-snippet-hidden\">Avez-vous des options sans porc ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:09:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2079\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2079\" href=\"#collapse-1-2079\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Avez-vous des options sans porc ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2079\" aria-labelledby=\"faq_1-2079\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui! Nous proposons le fouet \u00e0 la dinde comme alternative pour ceux qui pr\u00e9f\u00e8rent \u00e9viter le porc.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2080 \"><span class=\"entry-title rich-snippet-hidden\">Quelle est la diff\u00e9rence entre la saucisse et le fouet ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:40+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2080\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2080\" href=\"#collapse-1-2080\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quelle est la diff\u00e9rence entre la saucisse et le fouet ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2080\" aria-labelledby=\"faq_1-2080\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>La saucisse a un processus de durcissement plus long et une taille plus \u00e9paisse, tandis que le fouet est plus fin et a une texture plus tendre.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2082 \"><span class=\"entry-title rich-snippet-hidden\">Vos produits contiennent-ils du gluten ou du lactose ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:26+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2082\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2082\" href=\"#collapse-1-2082\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Vos produits contiennent-ils du gluten ou du lactose ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2082\" aria-labelledby=\"faq_1-2082\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>La plupart de nos produits sont sans gluten et sans lactose, mais vous pouvez toujours consulter la fiche technique de chaque produit pour plus d&rsquo;informations.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2081 \"><span class=\"entry-title rich-snippet-hidden\">Comment conserver les saucisses et les jambons ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:08:11+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2081\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2081\" href=\"#collapse-1-2081\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment conserver les saucisses et les jambons ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2081\" aria-labelledby=\"faq_1-2081\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Les saucisses sal\u00e9es doivent \u00eatre conserv\u00e9es dans un endroit frais et sec, tandis que les saucisses tendres doivent \u00eatre r\u00e9frig\u00e9r\u00e9es. Il est pr\u00e9f\u00e9rable de conserver les jambons suspendus ou sur une grille \u00e0 temp\u00e9rature ambiante.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2084 \"><span class=\"entry-title rich-snippet-hidden\">Vos produits sont-ils artisanaux ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:07:51+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2084\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2084\" href=\"#collapse-1-2084\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Vos produits sont-ils artisanaux ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2084\" aria-labelledby=\"faq_1-2084\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui, toutes nos saucisses et jambons sont fabriqu\u00e9s selon des techniques traditionnelles et des ingr\u00e9dients s\u00e9lectionn\u00e9s de premi\u00e8re qualit\u00e9.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2083 \"><span class=\"entry-title rich-snippet-hidden\">Puis-je suivre ma commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:06:57+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2083\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2083\" href=\"#collapse-1-2083\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je suivre ma commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2083\" aria-labelledby=\"faq_1-2083\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui! Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail avec le num\u00e9ro de suivi afin que vous puissiez suivre l&rsquo;\u00e9tat de l&rsquo;envoi.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2086 \"><span class=\"entry-title rich-snippet-hidden\">Puis-je suivre ma commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:58+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2086\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2086\" href=\"#collapse-1-2086\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Puis-je suivre ma commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2086\" aria-labelledby=\"faq_1-2086\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Oui! Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail avec le num\u00e9ro de suivi afin que vous puissiez suivre l&rsquo;\u00e9tat de l&rsquo;envoi.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2085 \"><span class=\"entry-title rich-snippet-hidden\">Quel est le co\u00fbt d&rsquo;exp\u00e9dition ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:44+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2085\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2085\" href=\"#collapse-1-2085\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Quel est le co\u00fbt d&rsquo;exp\u00e9dition ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2085\" aria-labelledby=\"faq_1-2085\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Les frais de port sont calcul\u00e9s en fonction du poids et de la destination. Consultez votre panier avant de finaliser l&rsquo;achat pour conna\u00eetre le montant exact.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2088 \"><span class=\"entry-title rich-snippet-hidden\">Combien de temps faut-il pour que ma commande arrive ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:05:33+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2088\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2088\" href=\"#collapse-1-2088\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Combien de temps faut-il pour que ma commande arrive ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2088\" aria-labelledby=\"faq_1-2088\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Le d\u00e9lai de livraison est de 24 \u00e0 72 heures ouvr\u00e9es, selon la destination et le volume de la commande.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2087 \"><span class=\"entry-title rich-snippet-hidden\">O\u00f9 exp\u00e9diez-vous ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:04:20+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2087\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2087\" href=\"#collapse-1-2087\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">O\u00f9 exp\u00e9diez-vous ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2087\" aria-labelledby=\"faq_1-2087\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Nous effectuons des exp\u00e9ditions dans toute la p\u00e9ninsule. Si vous avez besoin d&rsquo;un envoi en dehors de ce territoire, contactez-nous pour consulter les options.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-2090 \"><span class=\"entry-title rich-snippet-hidden\">Comment puis-je passer une commande ?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/jovevinyes.com\/fr\/author\/jordi_o5x42ngm\/\" title=\"Articles par admin\" rel=\"author\">admin<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2025-03-11T13:04:02+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-2090\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-2090\" href=\"#collapse-1-2090\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Comment puis-je passer une commande ?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-2090\" aria-labelledby=\"faq_1-2090\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Vous pouvez passer votre commande directement via notre boutique en ligne. Ajoutez les produits au panier, suivez les \u00e9tapes d&rsquo;achat et finalisez le paiement en toute s\u00e9curit\u00e9.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1936","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ&#039;s - Jov\u00e9 Vinyes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jovevinyes.com\/fr\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ&#039;s - 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