• LEGAL RIGHT TO WITHDRAW THE PURCHASE

Right of withdrawal, if you are contracting as a consumer and user, you have the right to withdraw from this contract within 7 calendar days without justification.

Returns of products that are not accompanied by the corresponding invoice will not be accepted.

The return of one product will be replaced by another equal or otherwise, by a higher amount.

On both shoulders and hams, the minimum weight at the time of return must be 75% of the original weight of the piece and must always retain the original seal around the cane.

The withdrawal period will expire on the 7 calendar days of the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in the event that the goods that make up your order are delivered separately. , within 7 calendar days of the day you or a third party indicated by you, other than the carrier, acquired material possession of the last of these goods.

To exercise the right of withdrawal, you must notify Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420.007 or writing to us by email info@jovevinyes.com your decision to withdraw from the Contract through an unequivocal statement (for example, a letter sent by mail or e-mail). .

In order to comply with the withdrawal period, it is only necessary that the communication relating to the exercise of this right be sent before the corresponding period expires.

Consequences of withdrawal:

In the event of your withdrawal, we will refund all payments received from you, including delivery charges (with the exception of additional charges resulting from your choice of a delivery method other than the least expensive of ordinary delivery that we offer) without any undue delay and, in any case, no later than 7 calendar days from the date on which we are informed of your decision to withdraw from this Agreement. We will proceed to make the refund using the same means of payment used by you for the initial transaction. You will not incur any expenses as a result of the refund.Notwithstanding the foregoing, we may withhold the refund until you have received the goods, or until you have provided proof of their return,

You must return or deliver the products directly to Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420.007, or request a return on our website through a Tipsa messenger, without any undue delay and, in any case, within a maximum of 7 days from the date on which you notify us of your decision to withdraw from the Contract. The term is considered fulfilled if the return of the goods is made before this term has ended.

Unless you make the return of the goods in Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420.007, or through a Messenger from Tipsa organized by us, you will have to assume the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

  • CONTRACTUAL RIGHT OF WITHDRAWAL

In addition to the right of withdrawal legally recognized to consumers and users, we grant you a period of 30 days from the confirmation of shipment to return the products.

In the event that you return the products within the contractual term of the right of withdrawal, once the legal period has elapsed, you will only be reimbursed for the price paid for these products.

You will be responsible for the direct costs of returning the product when you do not make the return at Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420.007, or when they are not made through a Tipsa messenger organized by us.

You may exercise your right of withdrawal, although if you inform us of your intention to withdraw from the Contract after the legal period of withdrawal, you must in any case deliver the goods within 30 days from the confirmation of shipping.

  • Common provisions

You will not be entitled to withdraw from the Contract the object of which is the supply of any of the following products:

i. Custom items.

ii. Items without their original packaging.

iii. Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of itself, of products that are not in the same condition in which they were delivered or that have suffered any damage, so it must be careful with the product (s) as long as they are in your possession. Please return the item using or including all of its original packaging, instructions and other documents that may accompany it.

You can make returns at Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420.007 or through a Messenger from Tipsa that we will send to your home.

You can return the products to us at Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida), Telephone 973.420 007. In this case, you must go to the address indicated and deliver together with the article the return document that we will provide you duly completed.

Returns via courier-Tipsa. You must contact us via our return request on the website so that we can arrange collection at your home. You must deliver the goods in the same package as you received them.

In case you do not wish to return the products through any of the free options available, you will be responsible for the return costs. Please note that if you decide to return the items to us by postage we will be entitled to charge you for any expenses we may incur.

After examining the item we will let you know if you are entitled to a refund of the amounts paid. Reimbursement of transport costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned. The refund will be made as soon as possible and in any case, within 7 days from the date on which you notified us of your intention to withdraw. However, we will be able to withhold the refund until we have received the goods. The refund will always be made in the same means of payment that you used to pay for the purchase.

You will bear the cost and risk of returning the products to us, as indicated above.

If you have any questions, you can contact us by calling 973.420.007

  • RETURNS TO CANARY ISLANDS, CEUTA AND MELILLA

If you want to exchange or return a product that has been delivered to the Canary Islands, Ceuta or Melilla, you must contact us at the telephone number 973 420 007 to agree with us or one of our representatives the collection of the product by a courier or well make the return at your own cost.

  • RETURNS OF DEFECTIVE PRODUCTS

In cases where you consider that at the time of delivery the product does not comply with the terms of the contract, you must contact us immediately by sending us details of the product and the damage it suffers. by calling 973.420.007 where we will tell you how to proceed.

In the event that the goods arrive with damaged or wet packaging, it will be mandatory to notify the incident in the statement of the courier’s delivery note, as well as save the original box or packaging for subsequent verification. It will be important to provide photos to verify the deterioration of the packaging and the product if possible.

The product can be returned to Polígon Sant Jordi, Parc. 1, 25613, Camarasa (Lleida) or by delivering it to a courier that we will send to your home. We will proceed to carefully examine the returned product and notify you by e-mail within a reasonable time if the refund or replacement of itself (if any). Refund or replacement of the item will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the item is appropriate. not compliant.

The amounts paid for those products that are returned due to a defect or defect, when it actually exists, will be refunded in full, including delivery costs incurred to deliver the item and the costs you have incurred to return it. us to us. The return will be made on the same means of payment that was used to pay for the purchase.

In any case, the rights recognized by current legislation are safe.